What is 211?
211 is an easy-to-remember three-digit phone number providing free, confidential, multilingual access to information about the full range of community, social, health and government services. Just as 911 now means access to emergency services, 211 is the pathway to these non-emergency human services.
All 211 calls are answered by live operators, certified information specialists who assess each caller’s needs and link them to the best available services and programs, 24 hours a day, seven days a week. A user-friendly version of the comprehensive, continually updated 211 database for each community or region can also be accessed on the Internet.
211 operates 24 hours a day, 365 days a year within the City of Edmonton and the Town of Devon is able to utilize this service. All calls are free and confidential and TTY access is available for the hard of hearing. Callers outside of the Edmonton city limits can also connect to the 211 service by dialing: 
780.482.INFO (4636).
It is a joint community initiative of The Support Network, the City of Edmonton, the Government of Alberta and United Way of the Alberta Capital Region.
Why 211 Works
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Single window: 211 provides one access point to a community’s full range of social, health and government services.
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Targeted help: 211 counsellors are trained to draw out necessary information, understand the problem and find the best way to help.
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A personal touch: 211 calls are answered by live operators, not voicemail. Callers can explain their situation in their own words.
-
Multilingual: 211 has multilingual capacity, an important asset in Canada ’s diverse society.
-
Around-the-clock access: 211 meets needs that arise beyond business hours.
-
Confidential: 211 offers a non-judgmental environment where callers’ information is kept private
For more information:
http://211edmonton.info 
http://www.211canada.com
What is 211?
211 is an easy-to-remember three-digit phone number providing free, confidential, multilingual access to information about the full range of community, social, health and government services. Just as 911 now means access to emergency services, 211 is the pathway to these non-emergency human services.
All 211 calls are answered by live operators, certified information specialists who assess each caller’s needs and link them to the best available services and programs, 24 hours a day, seven days a week. A user-friendly version of the comprehensive, continually updated 211 database for each community or region can also be accessed on the Internet.
211 operates 24 hours a day, 365 days a year within the City of Edmonton and the Town of Devon is able to utilize this service. All calls are free and confidential and TTY access is available for the hard of hearing. Callers outside of the Edmonton city limits can also connect to the 211 service by dialing: 780.482.INFO (4636).
It is a joint community initiative of The Support Network, the City of Edmonton, the Government of Alberta and United Way of the Alberta Capital Region.
Why 211 Works
-
Single window: 211 provides one access point to a community’s full range of social, health and government services.
-
Targeted help: 211 counsellors are trained to draw out necessary information, understand the problem and find the best way to help.
-
A personal touch: 211 calls are answered by live operators, not voicemail. Callers can explain their situation in their own words.
-
Multilingual: 211 has multilingual capacity, an important asset in Canada ’s diverse society.
-
Around-the-clock access: 211 meets needs that arise beyond business hours.
-
Confidential: 211 offers a non-judgmental environment where callers’ information is kept private
For more information:
http://211edmonton.info
http://www.211canada.com