Water Meter Replacement Program

The Town of Devon has contracted Metercor Inc. to replace water meters in homes and businesses throughout the community.

For 2026, the Town is looking to replace about 150 meters. If your meter has been selected for replacement, Metercor Inc. will reach out to directly to you to arrange for the meter replacement.

Many of Devon’s existing water meters are aging and nearing the end of their service life. Replacing these meters will help ensure water consumption continues to be measured accurately and reliably.

Why are water meters being replaced?

The new meters will provide several benefits for residents and the Town, including:

• More accurate water measurement – helping ensure residents and businesses are billed based on their actual water use.
• Better information about water use – providing improved information to help residents understand and manage their consumption.
• Reliable infrastructure – replacing aging equipment before it reaches the end of its useful life helps maintain dependable utility service.

There is no cost to property owners or residents for the water meter replacement.

Booking Your Appointment

Metercor will contact affected properties with information about booking a water meter replacement appointment.

Once you have received your notification, you will be able to schedule an appointment with Metercor.

Book online

By phone: 1-888-290-3070
Monday to Sunday, 8 a.m. to 11 p.m.

A QR code may also be included with your Metercor notification to take you directly to the online booking portal.

Booking online

Booking your appointment online is quick and easy:

• Enter your account number in the Metercor booking portal.
• Add your phone number or email address if you would like to receive appointment notifications.
• Select an available appointment date and time.
• Confirm your appointment.

Before Your Appointment

To help ensure your meter replacement can be completed, please make sure the following requirements are met before the technician arrives:

• Your water meter is accessible. In most homes, the meter is located in the basement near the hot water tank or where the main water service enters the building. Please remove any items blocking access to the meter.
• Your water shut-off valve is accessible and working properly. The valve is located on the incoming water line before the water meter and allows the water supply to the property to be shut off while the meter is replaced.
• An adult aged 18 or older is present for the appointment.

What to Expect During Your Appointment

A Metercor technician will arrive during your scheduled appointment window to complete the replacement.

For your safety and peace of mind, Metercor technicians will:

• Carry a Metercor photo identification badge
• Arrive in a branded Metercor vehicle
• Wear a Metercor uniform

The technician will require access to the existing water meter and shut-off valve inside the property.

Metercor technicians will not arrive unannounced and request access to your property. Residents should only expect a technician during a scheduled appointment.

Frequently Asked Questions

Is there a cost to have my meter replaced?

No. There is no cost to residents or property owners for the water meter replacement.

Why does the technician need to enter my home?

Water meters are typically located inside the property near where the main water service enters the building. The technician requires access to the existing meter and shut-off valve to complete the replacement.

Will my water need to be turned off?

The water supply will need to be temporarily shut off while the meter is being replaced. The technician will restore water service once the installation is complete.

Do I need to be home?

Yes. An adult aged 18 or older must be present to provide the technician with access to the property.

How will I know the technician is from Metercor?

Metercor technicians will carry photo identification, wear a Metercor uniform and arrive in a branded Metercor vehicle.

Questions?

For questions about Devon’s Water Meter Replacement Program, please contact:

Town of Devon Utilities
Email: utilities@devon.ca
Phone: 780-987-8321